At JOY HOLIDAY TH Co., Ltd., we strive to provide exceptional travel experiences. In the event that you need to request a refund, please review our refund policy below:

Eligibility for Refund:

Refund requests will only be considered for cancellations made in accordance with our Cancellation Policy. Tours that are canceled within the specified cancellation period and meet the criteria outlined in our Cancellation Policy are eligible for a refund.

Refund Processing Time:

Refunds will be processed within 14 business days from the date of the eligible cancellation. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method.

Refund Amount:

The refund amount will be in accordance with our Cancellation Policy. Any applicable cancellation fees will be deducted from the total amount paid.

Denied Refunds:

Refund requests outside of the specified cancellation period or for reasons not covered by our Cancellation Policy may be denied. No refunds will be issued for no-shows or unused portions of a tour.

Contact Information:

For refund requests or inquiries, please contact our customer service team at joy@joyholiday.net. Please provide your booking reference number and relevant details to expedite the process.

Failed Transactions:

In the event of a failed transaction, where payment is not successfully processed, your booking will be considered incomplete, and you will not be eligible for the tour until payment is successfully received.

Policy Acceptance:

You acknowledge and agree to abide by our refund policy by using JOY HOLIDAY TH Co., Ltd. services. We recommend carefully reviewing this policy and ensuring that you meet the eligibility criteria before submitting a refund request. If you have any questions or concerns, please do not hesitate to contact us.