JOY HOLIDAY TH Co., Ltd. (“the Company”) operates primarily as a B2B travel service provider, supplying travel-related services to registered travel agencies, tour operators, and business partners. This policy defines the terms governing cancellations, refunds, and chargebacks.

1. Nature of Services (B2B Model)

• All services offered by JOY HOLIDAY TH Co., Ltd. are provided on a B2B basis.
• Bookings are made by travel agencies or corporate partners, not by end consumers directly.
• The Company does not have direct contractual relationships with end cardholders or travelers.

2. Booking Confirmation

• A booking is considered confirmed once:
  • Payment is successfully received, and
  • An Invoice and Service Voucher / Booking Confirmation is issued.
• The issued Invoice and Service Voucher constitute primary proof of service commitment.

3. Cancellation & Refund Policy

3.1 Services Not Provided

Refunds may be considered only if the service is not provided, subject to verification.

3.2 Services Provided / Consumed

• No refund will be granted once the service has been fully provided or consumed, including but not limited to:
  • Yacht charters
  • Tours and excursions
  • Transfers
  • Events and group activities
• Refund requests made after service completion will be rejected.

4. Chargeback Policy

• Chargebacks are not an acceptable alternative to contacting the booking travel agency.
• For chargeback reviews, the Company will provide:
  • Invoice
  • Service Voucher / Booking Confirmation

5. Refund Processing Timeline

• Approved refunds (where applicable) are processed via the original payment channel only.
• Once a refund is initiated through the payment gateway:
  • The crediting timeline is controlled by the issuing bank
  • The Company has no control over bank processing speed
• Typical bank processing time: 7–21 working days (may vary by bank and country).

6. Dispute Resolution

• All disputes must first be raised with the booking travel agency.
• The Company will cooperate with payment gateways and banks based on available B2B documentation.
• Requests for documents beyond the Company’s B2B scope cannot be fulfilled.

7. Good Faith & Fraud Prevention

• The Company reserves the right to:
  • Suspend services
  • Block payment methods
  • Reject bookings
• In cases of suspected fraud, repeated chargebacks, or abuse of the payment system.

8. Acceptance of Policy

By proceeding with payment, the booking party (travel agency / partner) confirms that they have read, understood, and accepted this Refund, Cancellation & Chargeback Policy.