1. Nature of Business (B2B Model)

JOY HOLIDAY TH Co., Ltd. (“the Company”) operates primarily as a B2B travel service provider, offering travel-related services such as tours, yacht charters, transfers, and event arrangements through registered travel agencies and business partners.

• All bookings are made via authorized B2B partners or corporate clients

• The Company does not have direct contractual relationships with end cardholders or travellers

• Any communication or claims from end customers must be routed through the booking partner

2. Booking Confirmation

A booking is considered confirmed and final once:

• Payment is successfully received, and

• An Invoice and/or Service Voucher is issued

These documents serve as primary proof of service commitment and confirmation.

3. Cancellation Policy

3.1 Cancellation Timeline

• All cancellations must be submitted through the original booking partner

• Cancellation charges may vary depending on third-party supplier conditions

4. No-Show Policy

❗ If the customer does not attend or utilize the booked service, it will be treated as a No-Show

• No-Show is considered full-service consumption

• ❌ No refund will be applicable under any circumstances

5. After Service Date (Strict Rule)

❗ No refund will be processed after the scheduled service date has passed

• Once the service date is completed, the booking is considered fully utilized

• This applies regardless of whether the customer attended or not

6. Refund Eligibility

Refunds may be considered only in the following cases:

• Service was not provided, OR

• Cancellation was made within the permitted timeline

All refunds are:

• Subject to verification and internal reconciliation

• Processed through the original payment method only

7. Refund Request Deadline

❗ All refund requests must be submitted within 30 days from the booking date or service date (whichever is earlier)

• Requests submitted after this period:
  ❌ Will not be accepted under any circumstances

8. Refund Processing Timeline

• Approved refunds will be processed within 7–14 working days

• Final crediting to the cardholder depends on the issuing bank (typically 7–21 days)

• The Company has no control over bank processing timelines

9. Chargeback Policy

• Customers must first contact the booking agency or partner before initiating a dispute

• Chargebacks initiated without prior communication may be treated as invalid or disputed cases

For dispute handling, the Company will provide:

• Invoice

• Service Voucher / Booking Confirmation

Important (B2B Limitation)

Due to the B2B nature of operations:

• The Company does not collect cardholder signatures

• The Company does not maintain direct communication records with end customers

Therefore, additional cardholder-level documentation may not be available

10. System & Payment Processing Disclaimer

• All transactions are processed through authorized payment gateways and acquiring banks

• The Company relies on the accuracy of gateway transaction status and settlement reports

• Any discrepancies between gateway and bank processing must be resolved between the payment gateway and acquiring bank

11. Fraud & Risk Management

The Company reserves the right to:

• Suspend transactions

• Reject bookings

• Block payment methods

In cases of:

• Suspected fraud

• Abuse of refund system

• Repeated chargebacks

12. Limitation of Liability

JOY HOLIDAY TH Co., Ltd. shall not be held responsible for:

• Disputes between end customers and travel agents

• Miscommunication caused by third-party partners

• Delays caused by banks, payment gateways, or external systems

13. Policy Acceptance

By proceeding with any booking or payment, the booking party confirms that they:

• Have read

• Understood

• Accepted this policy